FAQs

Is delivery included in the price of artwork?

Shipping Australia-wide is included in the artwork price.  Shipping outside of Australia is calculated at checkout.

What is the expected delivery timeframe?

Poster Prints: Please allow up to 14 days for delivery within Australia and 21 days worldwide. A tracking number will be provided once the order is shipped.

Rolled Canvas Prints: Please allow up to 14 days for delivery within Australian and 21 days worldwide. A tracking number will be provided once the order is shipped.

Stretched Canvas Prints: These are printed and stretched locally here in the Northern Beaches, Sydney.  Please allow up to 21 days for delivery within Australia, and 30 days worldwide A tracking number will be provided once the order is shipped. Note: If you need them sooner then please email me: hello@artbyjacki.com.au 

For ALL prints whilst we aim to reduce the days of delivery each item is printed to order and then shipped.

Original artworks (not framed) will be posted from my place in Sydney within 2 working days of purchase. A tracking number will be provided once the order is shipped.

Original artworks (framed) will go to the framer and then be posted within 14 working days of purchase. A tracking number will be provided once the order is shipped.

Note: I will always be doing the best I can to get your parcels to you as soon as possible.  If for any reason you require artwork sooner, then please email me hello@artbyjacki.com.au so that we can talk through this together.

Is local pick up available?

Yes, if you are near Mona Vale in Sydney.  However this won’t change the price of the artwork.

What if I want to return the artwork?

At this point in time, I do not accept returns. However, if your artwork is damaged on arrival, etc. please contact me immediately at hello@artforjacki.com.au 

Do you frame the artwork?

You have the option to add an Australian Hardwood Shadow Frame on all original artworks sold at an additional cost. If you would like to enquire about other frames options, please email me at hello@artbyjacki.com.au

Glass frames are available for local pick up from Mona Vale, Sydney.  Please email me for a quote to frame hello@artforjacki.com.au.

What is the process for commissioned art?

Thanks for considering your own personalised artwork for yourself or someone you love.  This is the process below which takes between 2-4 weeks depending on my workload.

  1. To start talking (with no commitment) please fill out this form here.
  2. Once this form is completed I will phone you and we can talk more about your artwork idea, who it is for, what subjects you’d like depicted in it, costs, size of the artwork, and what other artworks you have seen of mine that you like the most.  (Hint: All of my commission and original artworks are saved as Instagram highlights @artbyjacki_northernbeaches)
  3. Then I sketch a rough plan of your painting for your approval.
  4. Once this sketch is approved and part payment (50%) invoice is received, I commence the painting and communicate with you along the way. This is your painting too and we can create this together.
  5. Once the painting is completed you have the option of adding an Australian Hardwood Shadow frame.  I highly recommend this as it really ‘lifts’ the painting and it means it will be ready to hang when you receive it.
  6. Upon completion, the remaining 50% payment will need to be made.
  7. Then it is over to you, ready to be seen and shared with your friends and family.
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